These Terms and Conditions govern your use of the Company website (the “Company Site”) and your relationship with The Veteran Horse Company Limited (company no. 5809164) (the “Company”, “we” or “us”). These Terms & Conditions also govern the sale by us to you of any goods through the Company Site. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Company Site. If you have any questions on the Terms and Conditions, please contact rkeeble@veteranhorse.com.
1 Use of the Company Site
1.1 The Company Site is provided to you for your personal use subject to these Terms and Conditions. By using the Company Site you agree to be bound by these Terms and Conditions.2 Amendments
2.1 We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Company Site. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Company Site. The changes will apply to the use of the Company Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Company Site. If you continue to use the Company Site after the date on which the change comes into effect, your use of the Company Site indicates your agreement to be bound by the new Terms and Conditions.3 Registration
3.1 To register on the Company Site you must be over eighteen years of age
.3.2 You must ensure that the details provided by you on registration or at any time are correct and complete.
3.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
4 Password and security
4.1 When you register to use the Company Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting rkeeble@veteranhorse.com immediately.
4.2 If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.
5 Prices
5.1 Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. At any point up until then, we may decline to supply the goods to you without giving any reason. Our acceptance of your order brings into existence a legal binding contract between us.
5.2 The prices payable for the items that you order are clearly set out on the Company Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
5.3 All prices are expressed inclusive of any VAT payable unless otherwise stated.
5.4 Your credit/ debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
5.5 We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
5.6 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
6 Availability
6.1 If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.7 Delivery
7.1 Delivery will be made to the address specified by you on the completed order form.
7.2 We will deliver your order to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within the United Kingdom, Europe and the USA.
7.3 Delivery times will be agreed with you at the time of placing your order. All goods must be signed for on delivery by an adult aged 18 years or over. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
7.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
8 Returns of non-perishable items
8.1 We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, you may cancel the contract for its purchase by contacting rkeeble@veteranhorse.com within seven working days of delivery of the items to you. You should then return the relevant item to us in secure packaging to SCA Nutec, Eastern Avenue, Lichfield, Staffordshire, WS13 7SE. You do not need to give us any reason for cancelling your contract nor will you pay any penalty.
8.2 You will be responsible for returning any item to us at your cost and risk unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.
8.3 When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.
8.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the cost of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
9 Cancellation and changes prior to delivery
9.1 You can cancel or change any of your current orders prior to dispatch by contacting rkeeble@veteranhorse.com.10 Intellectual property
10.1 The content of the Company Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Company Site without written permission from the Company.11 Your use of the Company Site
11.1 You may not use the Company Site for any of the following purposes:
11.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
11.1.2 transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
11.1.3 interfering with any other person’s use or enjoyment of the Company Site; or11.1.4 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
11.2 You will be responsible for our losses and costs resulting from your breach of this clause 6.
12 Availability of the Company Site
12.1 Although we aim to offer you the best service possible, we make no promise that the services at the Company Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Company Site you should report it to rkeeble@veteranhorse.com and we will attempt to correct the fault as soon as we reasonably can.
12.2 Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
13 The Company’s right to suspend or cancel your registration
13.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.13.2 You can cancel your registration at any time by informing us in writing at rkeeble@veteranhorse.com or The Veteran Horse Company ltd, 1Plymouth road, Tavistock, Devon, PL19 8YG. If you do so, you must stop using the Company Site.13.3 The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.14 The Company’s liability
14.1 The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
14.2 If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
14.3 This clause 14 shall not limit or affect our liability resulting from any products sold through the Company Site being found to be unsafe or if something we do negligently causes death or personal injury.
14.4 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of goods in question.
14.5 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contract address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:-
14.5.1 to make good any shortage or non-delivery;
14.5.2 to replace any goods that are damaged or defective; or
14.5.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
14.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.
15 Third Party Websites
15.1 As a convenience to customers, the Company Site includes links to other web sites or material which are beyond its control. The Company is not responsible for content on any site outside the Company Site.16 Advertising and Sponsorship
16.1 Part of the Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.17 Applicable Law
17.1 These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.18 International Use
18.1 We make no promise that materials on the Company site are appropriate or available for use in locations outside the United Kingdom, and accessing the Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.19 Miscellaneous
19.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
19.2 If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
19.3 The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.
19.4 The Company Site is owned and operated by The Veteran Horse Company Limited (company no. 5809164) a company incorporated in England whose registered office is at 58 The Terrace, Torquay, TQ1 1DE.
19.5 If you have any queries please contact rkeeble@veteranhorse.com.
20 Privacy
20.1 You acknowledge and agree to be bound by the terms of our privacy policy.21 Prohibited Substances
21.1 The rules of all governing bodies such as The Jockey Club and the FEI state that “any substance having a physiological effect on a horse” can be construed as a banned substance. This is a very general definition which allows for a wide interpretation.
In the circumstances it is not possible fur us to state that any products sold by us are guaranteed not to contain any “banned substances”.
Last update: March 2007